| Thierry Lévèque Client | 14/12/2012 09:06 |
Hi, since 2 or 3 days, I am unable to download anything using my uTorrent web client.
The download start and then after a few seconds it stop and display "error:??".
If I do a force start downloading, it start again, download a couple of mb and then stop again.
The same torrent file work fine on my local machine, using the same version of uTorrent.
The tracker site told me that the ip address of the tracker changed during the last week. tracker.t411.me ip is supposed to be now 37.221.160.88.
Could it be that the old ip is still cached on your side?
----------------------------
IP Address: 199.83.50.156
The download start and then after a few seconds it stop and display "error:??".
If I do a force start downloading, it start again, download a couple of mb and then stop again.
The same torrent file work fine on my local machine, using the same version of uTorrent.
The tracker site told me that the ip address of the tracker changed during the last week. tracker.t411.me ip is supposed to be now 37.221.160.88.
Could it be that the old ip is still cached on your side?
----------------------------
IP Address: 199.83.50.156
| Thierry Lévèque Client | 14/12/2012 09:22 |
The Google Chrome uTorrent plugin, tells me that it is a "space missing" error!!!???
I could it be? I am supposed to have 100Gb of space. And I am far from that... I have less than 25 Gb used...
I could it be? I am supposed to have 100Gb of space. And I am far from that... I have less than 25 Gb used...
| Sameer Nisar Staff | 14/12/2012 11:30 |
Hi Thierry
This has been fixed, please let me know if it is OK on your end.
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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This has been fixed, please let me know if it is OK on your end.
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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| Thierry Lévèque Client | 14/12/2012 12:14 |
Seems to be fine now. Thanks
| Thierry Lévèque Client | 31/12/2012 14:35 |
It is happening again!! No more space! Worse than that, more than half of my files have disappear (not the torrent files)!!
| Danny Aston Staff | 01/01/2013 16:33 |
Hi,
I am unsure what is causing this, please could you let me know if it is still an issue. If so I am willing to issue a new account to replace this one. Would that be OK?
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
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I am unsure what is causing this, please could you let me know if it is still an issue. If so I am willing to issue a new account to replace this one. Would that be OK?
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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| Thierry Lévèque Client | 09/01/2013 09:00 |
Again!! Almost all of my files disappeared in my directory!! And I am having this "space missing" error for all my torrents!!
Why is this happening again and again?
Can you fix that please?
Why is this happening again and again?
Can you fix that please?
| Sameer Nisar Staff | 09/01/2013 11:02 |
Hi,
Can I ask if you share your login details with someone?
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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Can I ask if you share your login details with someone?
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
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| Thierry Lévèque Client | 09/01/2013 11:46 |
No!! Never! Except with you of course...
Thierry
Le 2013-01-09 à 11:02, 100TBh LTD SeedBox UT Support <support@100TBH.com> a écrit :
>
> Hi,
>
> Can I ask if you share your login details with someone?
>
> Regards,
>
> Sameer
> Systems Engineer
>
> 100TBh LTD
>
Thierry
Le 2013-01-09 à 11:02, 100TBh LTD SeedBox UT Support <support@100TBH.com> a écrit :
>
> Hi,
>
> Can I ask if you share your login details with someone?
>
> Regards,
>
> Sameer
> Systems Engineer
>
> 100TBh LTD
>
| Danny Aston Staff | 09/01/2013 14:41 |
Hi,
If this happens again please let me know and I can move you to a new server :)
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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If this happens again please let me know and I can move you to a new server :)
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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| Thierry Lévèque Client | 15/01/2013 19:16 |
Guest what? It is happening again! "space missing" error!
Can you move my stuff to a new sever? Will you be able to move all my torrent files and downloaded files?
Can you move my stuff to a new sever? Will you be able to move all my torrent files and downloaded files?
| Danny Aston Staff | 15/01/2013 20:21 |
Hi,
I am afraid not, we would have to create a new user on a different server. Is that OK?
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
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I am afraid not, we would have to create a new user on a different server. Is that OK?
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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| Thierry Lévèque Client | 16/01/2013 01:28 |
I don't care having a new user, but I want you to at least copy my downloaded files from the old to the new server. I don't want to use my home bandwidth to do it. This is why I am paying for the service.
| Danny Aston Staff | 17/01/2013 12:48 |
Hi,
I am afraid we can't copy the info across. Are you OK to be moved now, all data will be lost.
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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I am afraid we can't copy the info across. Are you OK to be moved now, all data will be lost.
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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| Thierry Lévèque Client | 17/01/2013 13:01 |
Yes do It
Thierry
Le 2013-01-17 à 06:48, 100TBh LTD 3rd Line Support Escalation <support@100tbh.com> a écrit :
>
> Hi,
>
> I am afraid we can't copy the info across. Are you OK to be moved now, all data will be lost.
>
> Regards,
>
> Danny Aston
> Head of Systems
>
> 100TBh LTD
>
Thierry
Le 2013-01-17 à 06:48, 100TBh LTD 3rd Line Support Escalation <support@100tbh.com> a écrit :
>
> Hi,
>
> I am afraid we can't copy the info across. Are you OK to be moved now, all data will be lost.
>
> Regards,
>
> Danny Aston
> Head of Systems
>
> 100TBh LTD
>
| Thierry Lévèque Client | 20/01/2013 03:13 |
Any news? It is been more than one week since I am unable to download anything!
And I just received a payment reminder for next month.... I think I was just able to use my server 2 or 3 days this month...
And I just received a payment reminder for next month.... I think I was just able to use my server 2 or 3 days this month...
| Danny Aston Staff | 21/01/2013 01:35 |
Hi Thierry
This has been fixed, please let me know if it is OK on your end.
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
Dedicated Servers
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This has been fixed, please let me know if it is OK on your end.
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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| Thierry Lévèque Client | 21/01/2013 16:27 |
Not completely.
The http access does not work. I got an access denied.
The ftp is working.... but it is showing me a list of files that have nothing to do with me!
The http access does not work. I got an access denied.
The ftp is working.... but it is showing me a list of files that have nothing to do with me!
| Sameer Nisar Staff | 22/01/2013 16:01 |
Hi,
I have made some changes, please try now.
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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SeedBox Hosting
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I have made some changes, please try now.
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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| Thierry Lévèque Client | 22/01/2013 16:07 |
Still not working!!
The url: http://SB014.100TBh.com/F/AccountsF/G9<http://sb014.100tbh.com/F/AccountsF/G9>
The username: --
the password: --
*Thierry*
On Tue, Jan 22, 2013 at 10:01 AM, 100TBh LTD 3rd Line Support Escalation <
support@100tbh.com> wrote:
> [image: 100TBh LTD] <http://100TBh.com>
>
> Hi,
>
> I have made some changes, please try now.
>
> Regards,
>
> Sameer
> Systems Engineer
>
> 100TBh LTD
>
The url: http://SB014.100TBh.com/F/AccountsF/G9<http://sb014.100tbh.com/F/AccountsF/G9>
The username: --
the password: --
*Thierry*
On Tue, Jan 22, 2013 at 10:01 AM, 100TBh LTD 3rd Line Support Escalation <
support@100tbh.com> wrote:
> [image: 100TBh LTD] <http://100TBh.com>
>
> Hi,
>
> I have made some changes, please try now.
>
> Regards,
>
> Sameer
> Systems Engineer
>
> 100TBh LTD
>
| Danny Aston Staff | 22/01/2013 17:32 |
Hi,
It seems OK for me, please can you attach a screenshot of the error?
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
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Attachments
vps.png
It seems OK for me, please can you attach a screenshot of the error?
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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Attachments
vps.png| How would you rate this reply? | Poor | Excellent |
| Thierry Lévèque Client | 22/01/2013 18:02 |
Now it is working!
Thanks!
*Thierry*
On Tue, Jan 22, 2013 at 11:32 AM, 100TBh LTD 3rd Line Support Escalation <
support@100tbh.com> wrote:
> [image: 100TBh LTD] <http://100TBh.com>
>
> Hi,
>
> It seems OK for me, please can you attach a screenshot of the error?
>
> Regards,
>
> Danny Aston
> Head of Systems
>
> 100TBh LTD
>
Thanks!
*Thierry*
On Tue, Jan 22, 2013 at 11:32 AM, 100TBh LTD 3rd Line Support Escalation <
support@100tbh.com> wrote:
> [image: 100TBh LTD] <http://100TBh.com>
>
> Hi,
>
> It seems OK for me, please can you attach a screenshot of the error?
>
> Regards,
>
> Danny Aston
> Head of Systems
>
> 100TBh LTD
>
| Thierry Lévèque Client | 23/01/2013 09:09 |
This is a following on ticket #661714
I created a new one because I want to change the "urgency" to high.
Because this is becoming annoying!! I am paying every month for service and there is always something broken. I am unable to use your service more than 2 days in a row without problems!
Now it is my http link that is broken. Yesterday the username/password was rejected, then it was fix. And this morning it is worse. The page does not exist. No answer from the server at all.
The url is : http://SB014.100TBh.com/F/AccountsF/G9
Username/psw: -- / --
I tied with different browser on different computer. Even from my iPhone through the 4G network (so different network than home). And same problem.
----------------------------
IP Address: 74.59.248.207
I created a new one because I want to change the "urgency" to high.
Because this is becoming annoying!! I am paying every month for service and there is always something broken. I am unable to use your service more than 2 days in a row without problems!
Now it is my http link that is broken. Yesterday the username/password was rejected, then it was fix. And this morning it is worse. The page does not exist. No answer from the server at all.
The url is : http://SB014.100TBh.com/F/AccountsF/G9
Username/psw: -- / --
I tied with different browser on different computer. Even from my iPhone through the 4G network (so different network than home). And same problem.
----------------------------
IP Address: 74.59.248.207
| Sameer Nisar Staff | 23/01/2013 13:11 |
Hi,
I have checked and this seems OK on my end: http://SB014.100TBh.com/F/AccountsF/G9 Can I ask if you're still facing any problem?
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
Dedicated Servers
VPS Semi Dedicated Servers
SeedBox Hosting
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I have checked and this seems OK on my end: http://SB014.100TBh.com/F/AccountsF/G9 Can I ask if you're still facing any problem?
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
Dedicated Servers
VPS Semi Dedicated Servers
SeedBox Hosting
This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you.
| How would you rate this reply? | Poor | Excellent |
| Thierry Lévèque Client | 23/01/2013 13:14 |
Now it is working again.... For how long?
I will monitor this closely...
*Thierry*
On Wed, Jan 23, 2013 at 1:11 PM, 100TBh LTD SeedBox UT Support <
support@100tbh.com> wrote:
> [image: 100TBh LTD] <http://100TBh.com>
>
> Hi,
>
> I have checked and this seems OK on my end:
> http://SB014.100TBh.com/F/AccountsF/G9 Can I ask if you're still facing
> any problem?
>
> Regards,
>
> Sameer
> Systems Engineer
>
> 100TBh LTD
>
I will monitor this closely...
*Thierry*
On Wed, Jan 23, 2013 at 1:11 PM, 100TBh LTD SeedBox UT Support <
support@100tbh.com> wrote:
> [image: 100TBh LTD] <http://100TBh.com>
>
> Hi,
>
> I have checked and this seems OK on my end:
> http://SB014.100TBh.com/F/AccountsF/G9 Can I ask if you're still facing
> any problem?
>
> Regards,
>
> Sameer
> Systems Engineer
>
> 100TBh LTD
>
| Sameer Nisar Staff | 23/01/2013 15:14 |
Hi,
Please let us know if you face any problem again.
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
Dedicated Servers
VPS Semi Dedicated Servers
SeedBox Hosting
This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you.
Please let us know if you face any problem again.
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
Dedicated Servers
VPS Semi Dedicated Servers
SeedBox Hosting
This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you.
| How would you rate this reply? | Poor | Excellent |
| Thierry Lévèque Client | 24/01/2013 09:25 |
At 9:24 (ET) it is down again....
*Thierry*
On Wed, Jan 23, 2013 at 1:13 PM, Thierry Leveque <tleveque@gmail.com> wrote:
> Now it is working again.... For how long?
> I will monitor this closely...
>
> *Thierry*
>
>
> On Wed, Jan 23, 2013 at 1:11 PM, 100TBh LTD SeedBox UT Support <
> support@100tbh.com> wrote:
>
>> [image: 100TBh LTD] <http://100TBh.com>
>>
>> Hi,
>>
>> I have checked and this seems OK on my end:
>> http://SB014.100TBh.com/F/AccountsF/G9 Can I ask if you're still facing
>> any problem?
>>
>> Regards,
>>
>> Sameer
>> Systems Engineer
>>
>> 100TBh LTD
>>
*Thierry*
On Wed, Jan 23, 2013 at 1:13 PM, Thierry Leveque <tleveque@gmail.com> wrote:
> Now it is working again.... For how long?
> I will monitor this closely...
>
> *Thierry*
>
>
> On Wed, Jan 23, 2013 at 1:11 PM, 100TBh LTD SeedBox UT Support <
> support@100tbh.com> wrote:
>
>> [image: 100TBh LTD] <http://100TBh.com>
>>
>> Hi,
>>
>> I have checked and this seems OK on my end:
>> http://SB014.100TBh.com/F/AccountsF/G9 Can I ask if you're still facing
>> any problem?
>>
>> Regards,
>>
>> Sameer
>> Systems Engineer
>>
>> 100TBh LTD
>>
| Thierry Lévèque Client | 24/01/2013 11:30 |
At the same time, the UTorrent ui was not available neither!!
It is back now.... but now I have a "space missing" error!!! (http access is still down!)
Can you fix this once for all? Or do I need to find another company?
It is back now.... but now I have a "space missing" error!!! (http access is still down!)
Can you fix this once for all? Or do I need to find another company?
| Danny Aston Staff | 24/01/2013 12:00 |
Hi,
Is this the FTP or the WebUI that is down.
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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Is this the FTP or the WebUI that is down.
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
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| How would you rate this reply? | Poor | Excellent |
| Thierry Lévèque Client | 24/01/2013 12:06 |
This morning, the webUi and the http file access were down. Ftp was up.
Then, the WebUI was back online but the http access was down. Now both are back online but I got some "space missing" error when I tried to add torrent files. Even If I had less than 20Gb of files in my directory. I deleted some files and now I am able to download.
But something is going wrong on your side. Those problems always come back. Even after the server change.
And the problem is not on my side. I tested it using different browsers, different computers on different networks.
Then, the WebUI was back online but the http access was down. Now both are back online but I got some "space missing" error when I tried to add torrent files. Even If I had less than 20Gb of files in my directory. I deleted some files and now I am able to download.
But something is going wrong on your side. Those problems always come back. Even after the server change.
And the problem is not on my side. I tested it using different browsers, different computers on different networks.
| Thierry Lévèque Client | 24/01/2013 12:09 |
At 12:09 ET, the http access is gone again!!!!
ftp still working
ftp still working
| Sameer Nisar Staff | 24/01/2013 13:05 |
Hi,
I can't see anything wrong with your account, please try any other web browser.
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
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VPS Semi Dedicated Servers
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This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you.
I can't see anything wrong with your account, please try any other web browser.
Regards,
Sameer
Systems Engineer
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
Dedicated Servers
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| How would you rate this reply? | Poor | Excellent |
| Thierry Lévèque Client | 24/01/2013 14:16 |
Hi
Are you really reading my messages?
I told you that I tested it using different browsers already.
Chrome, Firefox, Safari, Safari Mobile, Explorer 9 on windows 7.
Also different network: home network, office vpn, mobile LTE network
Also from at least 3 different http proxy from asia, europe and
south-america.
Is that enough??
*It is now 2:14pm ET. The http access is not working!* No server response.
It IS on your side. On your server or network.
http://SB014.100TBh.com/F/AccountsF/G9
ftp and sftp is working, ping is working, traceroute is working. But I want
to use the http access.
*Thierry*
On Thu, Jan 24, 2013 at 1:05 PM, 100TBh LTD SeedBox UT Support <
support@100tbh.com> wrote:
> [image: 100TBh LTD] <http://100TBh.com>
>
> Hi,
>
> I can't see anything wrong with your account, please try any other web
> browser.
>
> Regards,
>
> Sameer
> Systems Engineer
>
>
> 100TBh LTD
>
Are you really reading my messages?
I told you that I tested it using different browsers already.
Chrome, Firefox, Safari, Safari Mobile, Explorer 9 on windows 7.
Also different network: home network, office vpn, mobile LTE network
Also from at least 3 different http proxy from asia, europe and
south-america.
Is that enough??
*It is now 2:14pm ET. The http access is not working!* No server response.
It IS on your side. On your server or network.
http://SB014.100TBh.com/F/AccountsF/G9
ftp and sftp is working, ping is working, traceroute is working. But I want
to use the http access.
*Thierry*
On Thu, Jan 24, 2013 at 1:05 PM, 100TBh LTD SeedBox UT Support <
support@100tbh.com> wrote:
> [image: 100TBh LTD] <http://100TBh.com>
>
> Hi,
>
> I can't see anything wrong with your account, please try any other web
> browser.
>
> Regards,
>
> Sameer
> Systems Engineer
>
>
> 100TBh LTD
>
| Danny Aston Staff | 25/01/2013 05:29 |
Hi,
Please try a different browser or clear your cache and try again :)
Index of /F/AccountsF/G9/
Name Size Date MIME Type
../ - Jan 24, 2013 19:47:41 Directory
...
Powered by Abyss Web Server X1
Copyright © Aprelium - 2001-2012
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
Dedicated Servers
VPS Semi Dedicated Servers
SeedBox Hosting
This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you.
Please try a different browser or clear your cache and try again :)
Index of /F/AccountsF/G9/
Name Size Date MIME Type
../ - Jan 24, 2013 19:47:41 Directory
...
Powered by Abyss Web Server X1
Copyright © Aprelium - 2001-2012
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
Dedicated Servers
VPS Semi Dedicated Servers
SeedBox Hosting
This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you.
| How would you rate this reply? | Poor | Excellent |
| Thierry Lévèque Client | 25/01/2013 09:03 |
Good morning.
I am very surprised by your email this morning. What kind of support is
this?
You are laughing at me or what. Are you saying to yourself "This guy is a
jerk and he know nothing about computer and network... anyway he is just
paying 7 euros per month, we don't really care... We are not going to loose
any time reading his emails and try to fix the problems"?
Is that what you think? It seems like that to me!
1- I am a software engineer with more than 15 years of experience on
programming backend servers: I really know what I am talking about when it
is about network and servers.
2- Your message are always one liners that says: "It is working on our
side, try again".
3- You never really read my emails. I told you 2 times that I tried with
many different configurations on different networks. But it seems that you
don't care.
4- I told you that it is intermittent. So you should check your monitoring
log. Wait! Maybe you don't have any sort of monitoring?
5- Basing the level of support given based on the amount I am paying is a
very bad strategy. Who knows who will be your next big customer or who will
bring you many more customer?
This is by far the worst service I ever received from a support service. I
am very disappointed. I don't think you guys are really professional. You
look very amateur to me. Sorry.
I should have read all the review on the internet about you before.... It
seems that I am not alone! Far from that!
If you do not really try to fix my problems as a professional, be sure that
I will go on all review site possible and all social network and on all
torrent forum to talk about my experience with you....
Have a nice day!
*Thierry*
I am very surprised by your email this morning. What kind of support is
this?
You are laughing at me or what. Are you saying to yourself "This guy is a
jerk and he know nothing about computer and network... anyway he is just
paying 7 euros per month, we don't really care... We are not going to loose
any time reading his emails and try to fix the problems"?
Is that what you think? It seems like that to me!
1- I am a software engineer with more than 15 years of experience on
programming backend servers: I really know what I am talking about when it
is about network and servers.
2- Your message are always one liners that says: "It is working on our
side, try again".
3- You never really read my emails. I told you 2 times that I tried with
many different configurations on different networks. But it seems that you
don't care.
4- I told you that it is intermittent. So you should check your monitoring
log. Wait! Maybe you don't have any sort of monitoring?
5- Basing the level of support given based on the amount I am paying is a
very bad strategy. Who knows who will be your next big customer or who will
bring you many more customer?
This is by far the worst service I ever received from a support service. I
am very disappointed. I don't think you guys are really professional. You
look very amateur to me. Sorry.
I should have read all the review on the internet about you before.... It
seems that I am not alone! Far from that!
If you do not really try to fix my problems as a professional, be sure that
I will go on all review site possible and all social network and on all
torrent forum to talk about my experience with you....
Have a nice day!
*Thierry*
| Danny Aston Staff | 25/01/2013 09:36 |
Hi,
It is working out end - I am unable to test on your computer. But as you can see I posted all the files listed - I am connecting from the UK.
I am insulting your intelligence, but if you can maybe post some more details like screenshots etc we can get this fixed. Or if you are really that unhappy we can offer a refund and you can with another supplier, there are loads.
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
It is working out end - I am unable to test on your computer. But as you can see I posted all the files listed - I am connecting from the UK.
I am insulting your intelligence, but if you can maybe post some more details like screenshots etc we can get this fixed. Or if you are really that unhappy we can offer a refund and you can with another supplier, there are loads.
Regards,
Danny Aston
Head of Systems
100TBh LTD
_________________________________________
~: VPS and Dedicated Hosting at www.100TBh.com :~
